All items sold on gemstonecrystal.com are natural mineral specimens, crystals, or gemstones. Each piece is unique and may contain natural inclusions, fractures, growth lines, matrix variations, or surface irregularities. These are natural characteristics and not considered defects.
Due to the unique and natural nature of mineral specimens and gemstones, returns are generally not accepted unless the item arrives damaged, incorrect, or significantly different from the listing description.
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos or videos for verification.
After verification, we may offer:
- Replacement
- Partial refund
- Full refund
Customized items, reserved items, and clearance items are non-returnable and non-refundable.
Color differences caused by screen settings, lighting conditions, or personal preference are not valid reasons for return.
Refunds, if approved, will usually be processed within 7 business days after inspection or confirmation.
If a return is approved for reasons not related to seller error, return shipping costs are the buyer’s responsibility.
Business Address:
Oak Lodge Close,
Stanmore,
HA7 4QB,
United Kingdom